14-Day Returns Window
As you’re buying online, you have the right to cancel your order within 14 days of receiving your item, and a further 14 days to send it back to us. Once you provide proof of postage and we receive your returned item, we’ll refund you within 14 days.
Please note that we’re unable to assist without proof of postage.
Returns Are Accepted When the Item Is:
- In an unworn condition
- Complete with tags and stickers intact
- On it’s original, unaltered bracelet or strap
- Returned in the full, original packaging, including the additional strap and cassette
- Free from scratches, damage and obvious signs of wear.
The item should not have been handled beyond what is necessary to establish its functionality and characteristics. Where excessive handling has reduced the value of an item, an appropriate deduction may be made from the refund.
Returns Are Not Accepted For:
- Bracelets that have been resized
- Custom engravings or personalised items
- Personalised or bespoke editions, where this is clearly stated at the time of purchase
- Where protective labels and/or tages have been removed
- Return requests after 14 days of delivery
Faulty or Incorrect Items
If your watch arrives faulty or isn’t what you ordered, your rights are separate from the standard returns window above, and may include a full refund within 30 days under the Consumer Rights Act 2015. We’ll cover return shipping in these cases.
Shipping and Payment
UK Returns
- If you exercise your statutory right to cancel within 14 days, we will refund the cost of standard outbound delivery.
- You must provide proof of postage for the return.
- Refunds are issued to your original payment method only.
International Returns
- Unless an item is faulty, incorrect or damaged, you are responsible for all return shipping costs, including international postage, custom charges, duties, taxes and carrier fees.
- For returns under the 14 day cancellation period, return shipping costs are the customers responsibility.
- For international refunds, you must mark the package as ‘returned goods’ to avoid paying any extra import duties and taxes.
- Any custom charges, duties, taxes charged paid by us, will be deducted from your refund amount.
- Refunds are issued to your original payment method only.
Before You Return Anything
Please email support@walkerandcrown.com before sending your watch back, so we can confirm eligibility and provide return instructions. This helps is:
- Verify the item qualifies for a return
- Prevent uninsured or untracked returns going astray
- Protect against fraudulent claims
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
