Last Updated: 01 June 2026
Walker & Crown Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit walkerandcrown.com (“the Website”) or purchase products from us.
1. Who We Are
Walker & Crown Ltd
Company Number: 16825342
Registered Address:
167-169 Great Portland Street
5th Floor
London
England
W1W 5PF
Email: info@walkerandcrown.com
We are the data controller responsible for your personal data.
2. Information We Collect
We may collect and process the following information:
Information You Provide
When you place an order, contact us, subscribe to our newsletter, or otherwise interact with our Website, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details
- Payment-related information
- Any information you provide through contact forms or correspondence
Information Collected Automatically
When you use our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Pages visited
- Referring websites
- Date and time of visits
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver products and services
- Communicate regarding purchases
- Respond to enquiries
- Provide customer support
- Send newsletters and marketing communications where permitted
- Improve our Website and customer experience
- Detect and prevent fraud
- Comply with legal obligations
4. Legal Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
To process orders, arrange deliveries, and provide customer support.
Legitimate Interests
To operate and improve our business, maintain Website security, analyse performance, and prevent fraud.
Consent
For non-essential cookies and marketing communications where consent is required.
Legal Obligation
To comply with tax, accounting, consumer protection, and other legal requirements.
5. WooCommerce Orders
Our Website uses WooCommerce to process customer orders.
When you make a purchase, we collect information necessary to:
- Process payments
- Deliver products
- Manage returns and refunds
- Maintain accounting records
- Comply with legal obligations
Order information may be retained for accounting, tax, and customer service purposes.
6. Payments
We use trusted third-party payment providers to process payments.
Stripe
If you choose to pay via Stripe, your payment details are processed directly by Stripe. We do not store full payment card information on our servers.
PayPal
If you choose PayPal, your payment details are processed directly by PayPal in accordance with their privacy practices.
We only receive information necessary to confirm and manage your order.
7. Email Communications and Zoho Services
We use Zoho services, including Zoho Mail and other Zoho business tools, to manage communications, customer relationships, marketing activities, and business operations.
Information you provide may be stored and processed through Zoho systems where necessary for:
- Customer support
- Order management
- Email communications
- Marketing communications
- Business administration
Where marketing emails are sent, you may unsubscribe at any time using the unsubscribe link included in those communications.
8. Analytics and Website Performance
Google Site Kit
Our Website uses Google Site Kit, which may include services such as:
- Google Analytics
- Google Search Console
- Other Google services integrated through Site Kit
These services help us understand Website usage, visitor behaviour, traffic sources, and Website performance.
Where required by law, these services are only activated after appropriate consent has been obtained.
Microsoft Clarity
We use Microsoft Clarity to better understand how visitors interact with our Website.
Clarity may collect information such as:
- Mouse movements
- Click activity
- Scrolling behaviour
- Device information
- Browser information
- Usage patterns
This information helps us improve Website usability and customer experience.
9. Cookies
We use cookies and similar technologies to operate and improve the Website.
Information about the cookies we use can be found in our Cookie Policy.
You can manage your cookie preferences through our cookie consent banner at any time.
10. Sharing Your Information
We may share your information with:
- Payment processors (such as Stripe and PayPal)
- Shipping and delivery providers
- Zoho services
- Google services
- Microsoft Clarity
- Professional advisers
- Regulatory authorities where legally required
We do not sell your personal information.
11. International Transfers
Because we serve customers worldwide and use third-party service providers, your personal information may be transferred outside the United Kingdom.
Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
12. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the nature of the information and legal requirements.
13. Security
We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
14. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing relies on consent
To exercise any of these rights, please contact info@walkerandcrown.com
15. Complaints
If you are unhappy with how we handle your personal information, you may contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with an updated revision date.
17. Contact Us
If you have any questions about this Privacy Policy or our handling of personal data, please contact info@walkerandcrown.com
